Help & Support

Warranty Policy

At The YOLO Brand, we stand behind the quality of our products and are committed to providing you with the best possible experience. Please take a moment to review our warranty policy below:


  • Leather: We offer a warranty on the natural wear and tear of the leather used in our products. This warranty covers any damage that occurs naturally over time, excluding damage caused by accidents or misuse.


  • Stitching and Finishing: While stitching and finishing are not covered under our standard warranty, we are dedicated to ensuring your satisfaction. Should you encounter any issues with stitching or finishing during the normal use of our products, we offer one-time free maintenance to address these concerns.


  • Sole: Our standard warranty does not extend to the sole of our products. However, in the event that you experience any problems with the sole while using our products, we provide one-time free maintenance to resolve such issues.

How to Request Maintenance:

  • Contact Us: If you experience any issues covered under our warranty policy, please contact our customer support team.


  • Provide Details: Kindly provide details of the issue you are experiencing, along with your order information.


  • Assessment: Our team will assess the situation and provide further instructions on how to proceed with the maintenance process.


  • Free Maintenance: Once your request is approved, we will arrange for one-time free maintenance to address the issue.

Additional Information:

  • Exclusions: Please note that our warranty does not cover damage resulting from accidents, misuse, or alterations made to the product by the customer.


  • Contact Us: Should you have any questions or require assistance regarding our warranty policy, please don't hesitate to reach out to our customer support team. We are dedicated to ensuring your satisfaction and are here to assist you every step of the way.


Exchange Policy

Conditions for Exchange:

  • Timeframe: We are pleased to offer exchanges within 7 days of the item's delivery.


  • Condition: The item must be in its original, unused, and unworn condition, with all tags still attached.


  • Original Packaging: Kindly ensure that the item is returned to us in its original packaging.


  • Proof of Purchase: For all exchanges, we require a valid proof of purchase, such as your order number or receipt.


  • Non-Exchangeable Items: Please note that personalized or custom-made products are generally not eligible for exchange unless they are defective upon arrival.

How to Initiate an Exchange:

  • Contact Us: Should you wish to initiate an exchange, please reach out to our customer support team.


  • Provide Information: When contacting us, kindly provide your order details and a brief explanation of the reason for the exchange.


  • Submit Video: As part of our exchange process, we kindly request that you send us a video of the product, clearly showing that it remains unused and in its original condition.


  • Exchange Confirmation: Once we have reviewed the video and confirmed that the product meets our exchange criteria, we will promptly initiate the exchange process.


  • Costs: Please be advised that all costs associated with the exchange, including return shipping fees, will be the responsibility of the customer.


Additional Information:

  • Refunds: Please note that we do not offer refunds. However, we are happy to facilitate exchanges for another product of equal or lesser value.


  • Exclusions: Exchanges are subject to approval and may be declined if the item does not meet our exchange criteria.


  • Contact Us: Should you have any questions or require further assistance regarding our exchange policy, please do not hesitate to contact our customer support team. We are here to ensure a smooth and satisfactory exchange experience for you!


Contact us and our customer service:

  • You can contact us directly through our instagram page or face-book page.
  • Contact number: 9818117700
  • Email:
  • Address: Jawalakhel and Durbarmarg(Mercantile plaza)


At The YOLO Brand, your peace of mind is our priority. Thank you for choosing us as your trusted provider of high-quality products.